How Changing Technology Affects Customers' Expectations

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Written by: Pam Jeffries

Last year, CS Week board member Todd Arnold sat down with Jane French, Director of Customer Operations for EPCOR Water USA, to discuss the variety of methods EPCOR uses to provide the ideal customer service.

Jane speaks about the constantly evolving world of technology and how it is affecting customers’ expectations. She notes that customers now want quick, reliable information that is easily accessible and customizable.

By deploying their resources strategically, EPCOR is able to keep their customers in 19 distinct districts in Arizona happy. Watch the video below and learn more about what EPCOR is doing to improve their customer service.



Do you want to learn more about how to improve your customer experience? Click the button below to read our eBook about how utilities of all sizes can exceed expectations on a not-so-big budget.

Pam Jeffries is a former employee of VertexOne, a SaaS provider of customer technology solutions purpose built for utilities.

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