James Riley, Chief Strategy Officer, Vertex Knowing your customers is the first step in delivering a first-class customer experience. At a time when c...
Jane French, Director, Customer Operations, EPCOR Water US EPCOR Water US provides water and wastewater services to more than 200,000 customers in Ari...
Industry estimates suggest that North American utilities are losing anywhere from 1-4% of revenue to leakage in the meter-to-cash cycle. Such losses s...
A service outage hits. A high bill is delivered. Customers flood the call center with a deluge of questions and complaints. But what if each of those ...
The modern utility customer wants more from their provider today and they are demanding new – yet simple – ways to interact. That’s easier said than d...
RICHARDSON, TEXAS — June 9, 2015 — Vertex, a leader in utility customer experience solutions, today announced that SouthStar Energy Services (SSE) has...
RICHARDSON, TEXAS — May 11, 2015 — Vertex, a leader in utility customer experience solutions, today announced it has been selected by the City of Dayt...
RICHARDSON, Texas — April 27, 2015 — Vertex, a leader in utility customer experience solutions, today announced that Texas-based Sharyland Utilities
RICHARDSON, TEXAS — April 13, 2015 — Vertex, a leader in customer experience solutions for utilities, today announced that its VertexOne™ cloud-based ...
RICHARDSON, TEXAS — April 2, 2015 — Vertex, a leader in utility customer experience solutions, today announced the promotion of Andrew Jornod as the c...
Phoenix, AZ—January 6, 2015—Vertex announced today a successful upgrade of EPCOR Water (USA) Inc.’s (EPCOR USA) customer service systems and processes...
Richardson, TX – September 23, 2014 – Vertex Business Services has renewed its contract with Union Gas for an additional 7 years to provide customer e...
