Over the past decade, utilities, governments, businesses, and nonprofits have come to realize that financial considerations and information aren’t the...
The consumer landscape is rapidly changing. Modern customers now expect convenience, quick responses, and a streamlined experience from their utilitie...
Even without the perils of the economic rollercoaster, having effective strategies to manage billing, payment collection, and ongoing customer support...
Omnichannel communication for utilities isn’t a two-way street—it’s a multi-lane highway. Why? Some forms of communication require a single touchpoint...
Crisis communications planning is an important part of any utility provider’s operations. Power outages, water shortages, severe weather, and more can...
Another version of this article appears in CS Week Newsline, Winter 2020 Edition.
Another version of this article appears in TMG's What's Next Magazine