RICHARDSON, TEXAS — April 28, 2016 — Vertex, a leader in utility customer experience solutions, today announced that Lee County Utilities (LCU), a division of the Department of Public Utilities in Lee County in Southern Florida, is upgrading their customer service systems—including VertexOne processes and a cloud-based CIS—ensuring the ability to better serve their 255,000 customers for years to come.
“By moving our CIS to a newer platform that is fully hosted and managed, we can focus on streamlining daily operations and driving improvements in our ability to serve our customers,” said Peter J. Cloutier, business operations manager in the Lee County Department of Public Utilities. “Additionally, this technology means that we can employ proven processes for an improved customer experience.”
The new, browser-based platform offers utilities modern CIS functionality, with increased efficiency and lower operational risks due to guided processes. With this platform, Lee County will now benefit from the scalability it needs to grow, as well as the ability to easily add new functionality as needed for an improved customer experience. The solution will be fully hosted and managed by a team of utility CIS experts, giving Lee County peace of mind from having a long-term partner throughout and after the migration process.
“We are delighted to provide Lee County with a customer service platform that provides the capabilities, flexibility and support they need for the long-term. With their new cloud-based CIS, their hardware and software are always up to date and their technology and support costs are predictable,” said Andrew Jornod, chief executive officer of Vertex. “This reduction of hidden costs and improvement in operational efficiency provides utilities like Lee County with the ability to really focus on their customers in a way not possible with traditional, on-premise CIS platforms.”
Dedicated solely to the utilities industry, Vertex Business Services is a recognized leader in customer experience solutions. Vertex serves more than 30 million customers for 55 electric, gas and water clients across North America. Through a wide range of innovative services and solutions—from the VertexOne Software as a Service platform, to consulting and analytics, to BPO and customer experience outsourcing—Vertex helps utilities more efficiently deliver a compelling customer experience. For more information, visit www.vertexone.net.