Richardson, TX – September 23, 2014 – Vertex Business Services has renewed its contract with Union Gas for an additional 7 years to provide customer experience management services to its 1.4 million residential, commercial and industrial customers in more than 400 communities across Ontario, Canada.

“Vertex is delighted to further deepen our partnership with Union Gas,” said Andrew Jornod, President of Vertex Business Services.  “Over the last 10 years, Vertex has been integrally involved in their business.  This, combined with our recent investments in new service offerings, allows us to bring insight and capabilities that will help enhance the customer experience that the Union Gas brand delivers each and every day.”

In addition to customer management outsourcing, the contract includes components of VertexOne™, a new hosted and managed platform for utility customer experience management, a platform that significantly lowers the cost and risk associated with the adoption of new technologies. 

Said Mr. Jornod, “As the utilities industry faces increased customer expectations and pressure on margins, Vertex has positioned itself to be the partner of choice, to deliver the outcomes utilities need to be successful today.”

About Vertex:  Focused solely on the utilities industry, Vertex Business Services is a recognized leader in customer experience management.  Vertex serves more than 30 million customers for 50 electric, gas and water clients across North America.  Providing a wide range of transformational services and solutions—from BPO and customer management outsourcing and IT applications and services, to consulting and analytics--Vertex helps utilities simplify customer management processes, improve customer relationships, and realize significant efficiencies in critical operations.  For more information, visit

Media contact:

Pam Jeffries
Vice President of Marketing
Vertex Business Services