As utilities continue to diversify and broaden their tech capabilities, there’s increasing discussion around leveraging advanced characteristics withi...
As technology continues to grow and adapt, so do accompanying trends. Machine learning is a rapidly evolving technology discipline that is carving a s...
Our offerings go beyond intelligent and fully-hosted cloud solutions. We also provide management services for applications that already exist in your ...
This article was originally published in the CS Week Summer Newsline and can be viewed here As a provider of customer experience solutions purpose-bui...
When considering a utility customer information system (CIS), there are many factors to weigh in making a selection. However, perhaps the most importa...
How well versed is your utility in customer segmentation? Does your organization fully realize the value that this particular piece of insight has the...
Each year, CS Week brings together the sharpest and most forward-thinking electric, gas and water utility professionals for a week of education, netwo...
Moving to a fully hosted and managed solution has huge benefits. With the hosting and managing services that Vertex provides, utilities can shift thei...
Delivering world-class service to customers is vitally important to utilities like DC Water. Providing a top-notch customer service experience demands...
