Our offerings go beyond intelligent and fully-hosted cloud solutions. We also provide management services for applications that already exist in your environment. A provider like VertexOne can complement your existing solution while providing support according to service level agreements.

This article was originally published in the CS Week Summer Newsline and can be viewed here

As a provider of customer experience solutions purpose-built for the utilities industry, Vertex is always taking pulse of technology in the industry. The reason? We need to know what they’re thinking in order to better serve them. And, not surprisingly, one of those hot technology issues that comes up over and over is the Cloud. Is it finally time for utilities to embrace the cloud for their technology infrastructure and systems? Or should they still proceed cautiously, waiting for the industry’s concerns to be settled first?

When considering a utility customer information system (CIS), there are many factors to weigh in making a selection. However, perhaps the most important consideration is better serving your customers.

How well versed is your utility in customer segmentation? Does your organization fully realize the value that this particular piece of insight has the potential to deliver? Customer segmentation refers to the practice of separating a utility’s customer base into specific cohorts based on their preferences, behaviors, and personal attributes. This is rooted in maximizing value for the customer, as knowing their granular traits allows your utility to relate to them according to their specific, personal characteristics and offer solutions purpose-built to suit their unique needs.

Each year, CS Week brings together the sharpest and most forward-thinking electric, gas and water utility professionals for a week of education, networking and recognition of stellar customer service project achievements. Especially important is the latter for utility providers, as working with customer information and casting a wide net of influence in the space is the cornerstone of our business.

Moving to a fully hosted and managed solution has huge benefits. With the hosting and managing services that Vertex provides, utilities can shift their focus from software and infrastructure maintenance to where it really belongs: the customer.

In a recent webinar hosted by Cloud for Utilities, DC Water's Assistant General Manager and CIO Thomas Kuczynski and Vertex's Director of Application Services Chaidan Lekchaum explained how DC Water upgraded its aging, cumbersome customer experience platform in record time and will save $22 million over a 7-year operating cycle.