How Vertex became the premier provider of customer experience solutions for utilities.

Since our formation in 1996, we have grown to be the market leader in customer experience solutions for North American utilities.

We’ve built a loyal and satisfied customer base of more than 30 electric, gas, water and wastewater utility companies that serve millions of customers. By continually expanding our offerings, we ensure utilities have access to affordable, world-class customer experience solutions.

Today, Vertex is recognized as a leading provider of customer experience and CIS solutions for utilities of all sizes. Our portfolio of cloud-based customer experience and billing solutions, analytics as a service, and BPO services enable our clients to more effectively manage operational costs, improve efficiencies, and deliver a superior customer experience.