Customer Engagement
Santa Margarita Water District Enhancing Engagement Digitally — A WaterSmart Success
Santa Margarita Water District (SMWD) is the second largest retail water agency located in Orange County, California. It serves 165,000 customers across the cities of Mission Viejo and Rancho Santa Margarita, and unincorporated parts of Orange County that include Coto de Caza, Las Flores, Ladera Ranch, Rancho Mission Viejo and Talega. SMWD, like many other water utilities, is continually improving its strategies for communicating with a diverse customer base.
