“Doing more with less” has become the theme song of the modern utility. As demand for energy continues to increase around the world, energy efficiency--as a means to address this growing demand--has become a critical component of the energy equation. One of the main challenges in running a successful energy efficiency portfolio is matching the right programs to the right customers in a cost effective way. Like many utilities, Puget Sound Energy was looking for a better way to drive uptake of their programs.
The Town of Hillsborough launched its WaterSmart program in January 2017. The staff’s goal for the program is to increase self-service, decrease the number of calls to the utility and to provide its customers with access to hourly data and related functionalities such as leak alerting, high bill notification and more.
Learn from Public Works Director Craig Scott how the city of Cotati, CA leverages their new Itron advanced metering infrastructure (AMI) and the WaterSmart engagement and analytics platform to reduce operating costs and improve customer satisfaction. This is one of a growing list of AMI testimonials that are helping the water utility industry better understand the value of data in driving system resiliency
The Group Messenger module within the WaterSmart Utility Analytics Dashboard empowers utilities to easily send targeted and personalized messages to groups of customers via e-mail, text, and automated voice. Staff can quickly select recipients from preloaded lists, draw a target region on a map, upload a GIS shape file, search customers by account or meter number, and/or upload accounts from the Customer Information System or Meter Management platform.
As a municipal water district, Laguna Madre serves approximately 11,000 customers across four different communities: South Padre Island, Port Isabel, Laguna Heights, and Laguna Vista. Laguna Madre, not unlike many other water utilities, faces the troublesome challenge of effectively targeting communication within their widespread customer base.
n 2009 Park City Water began replacing their old analog water meters with Advanced Metering Infrastructure (AMI) technology to be able to view and track water usage in real time. AMI offers cost savings from automated meter reading and, when paired with the right analytic tools, the ability to identify residential water leaks as they occur. Once the AMI deployment was complete, the water department quickly realized cost savings and increased convenience of remote data collection.
After completing their AMI installation, Glenview began communicating with their customers about leaks detected through the AMI data. Leaks can be detected through automated meters by analyzing hourly interval data to identify irregular usage patterns. Glenview developed an internal process for alerting customers of data irregularities using the reports of likely leaks provided by their meter vendor. Utility staff identified likely leaks and then printed and mailed leak notification letters to their customers on a weekly basis.
Santa Margarita Water District (SMWD) is the second largest retail water agency located in Orange County, California. It serves 165,000 customers across the cities of Mission Viejo and Rancho Santa Margarita, and unincorporated parts of Orange County that include Coto de Caza, Las Flores, Ladera Ranch, Rancho Mission Viejo and Talega. SMWD, like many other water utilities, is continually improving its strategies for communicating with a diverse customer base.
West Jordan’s water system is operated by the Public Works Department. Public Works maintains over 23,000 water meters, of which 3,000 are commercial accounts. West Jordan purchases wholesale water as a primary source, with some of their own wells for backup.
During the drought of 2002, Ruth Quade, Greeley’s Water Conservation Coordinator, needed to come up with the right solution to stimulate greater drought awareness and conservation actions on the part of ratepayers. After exploring several options, Ruth and her Greeley colleagues decided to implement a water budget system.