The Director of Customer Relations at Truckee Meadow Water Authority talks about how his utility has achieved the highest customer satisfaction it's ever had.
Vertex takes a flexible, reliable approach for utilities ready for a new CIS.
Chirag Shah Director of Analytics & Consulting at VertexOne discusses how advanced analytics has transformed the utilities industry.
Building a native mobile app for utility customer self-service? Not so fast. A progressive web app just might be a better option.
The WaterSmart platform empowers utilities to transform data into insights that drive customer engagement and lower service costs.
VertexOne guides utilities in a digital transformation with meter-to-cash software-as-a-service solutions that drive customer engagement and operational efficiencies. Learn about all of our products and services, and how we do it.
Mobile-enabled Field Service Management software provides digital transformation for utilities with proven improvements in customer experience and operational efficiency.
VertexOne has managed, hosted, and supported technology solutions for utilities and millions of their customers since 2000. That means the VertexOne Digital Customer Engagement™ Solution is supported by seasoned resources with deep utility CIS/customer care experience. Our commitment to innovation and ongoing upgrades based on a defined product roadmap means that you will be able to keep up with customer demands in the future.
Gone are the days when all a customer expected of utility providers was a monthly statement in the mail. Today’s utility customers expect the same user-friendly, proactive and personalized experience they receive from interactions with other technology savvy businesses.
VertexOne Complete™ is a comprehensive enhanced SaaS model that allows our utility clients to focus on providing top-notch customer service while relying on VertexOne to maintain, grow, and support provided technologies.
A robust, user-friendly, highly configurable and feature rich Customer Information System built on a stable infrastructure platform for the unique needs of mid-sized utilities by leveraging 30 years of experience
Our award winning, enterprise class Customer Information System built for utilities and delivered as enhanced Software-as-a-Service featuring pre-configured business processes, integrated customer engagement insights, and continuous improvements.
UtilityWide Talk: Resilience in the Face of Natural Disaster featuring panelists from Bluefield Research, Fermata LLC and VertexOne.
UtilityWide Talk: Keeping pace with customer expectations is no easy task, but when it comes to communication, it is critical
In this webinar, we were joined by industry experts from to discuss financing investments of all sizes. We covered how to become a financially stable organization, mitigating unforeseen risk, and capital efficiency.